Terms and Conditions

Terms and Conditions

Hello! Welcome to the Reeno Merino website. There are terms below in which we govern your use and purchase of products.

 

RECEIPT OF GOODS:

Goods must be inspected upon delivery from freight company. Any damages must be reported to admin@reenomerino.co.nz within 24 hours. Products must be left in original condition with original packaging. We are unable to claim for damages caused by freight after the 24 hour period.

RETURNS:

All products need to be returned in original packaging, unmarked and in first condition. If you require a different size or colour, please include this on the return paperwork.  All returns to be advised to admin@reenomerino.co.nz within 7 days of delivery. 

Reeno Merino reserves the right to improve, modify or update the designs without prior notice.

WARRANTY INFORMATION:

Reeno Merino provides warranty against defects in the material and/or workmanship. This period commences from the date of delivery and is only valid if the fitting is used and washed in accordance to the instructions provided.

If defective material or workmanship is found within the warranty period, it must be returned to the Reeno Merino with details and proof of the original delivery and purchase dates. 

SHIPPING:

Most of our orders are processed within 1 working day. Orders received on Saturdays, Sundays and Public holidays will be processed on the following business day. We aim to deliver your items as soon as possible but delivery times are subject to change and are estimates only. 

We ship orders around NZ-wide with Poste Haste. Allow 1-3 working days to cities and urban centres and up to an additional 2-3 working days for rural deliveries.  Currently longer deliveries are being experienced. 

NZ Orders over $200 will be shipped FREE of charge, excluding overweight or oversize items. Free shipping is via tracked, signature required Courier.

Shipping costs will be calculated during the checkout process for international purchases.

WEBSITE AND CREDIT CARD SECURITY:

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. reenomerino.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. 

All items are limited supply, and subject to change without prior notice.